Charlotte born and raised, Lou first entered the restaurant industry at 18 years old, joining Darryl’s 1775 as a server. After three years, Lou went to the Charlotte landmark, Grady’s, as their corporate trainer while attending UNC Charlotte.
In 1992, Lou joined The Harper’s Group to open Harper’s in South Park. Over the next 16 years, Lou joined the corporate opening team while working as a manager, assisting them in opening five restaurants in the Charlotte area. In 2008, Lou joined FS Food Group as a manager, working at several of Frank Scibelli’s popular restaurants as she discovered her own unique management style, both towards her employees and customers.
In 2010, Lou joined The Mother Earth Group as part of the opening team at Halcyon as Assistant Manager and Bartender. In September 2011, Lou became the General Manager for the opening of Fern. Lou has taken pride in her management practices, including her focus on making sure the customer experience is most valued – treating each customer as if they are a guest in her home.
When Lou is not at Fern, she spends time with her two sons, Zack, 15 and Jake, 10; around her fire pit with husband Leo in Fort Mill, SC; or relaxing with friends in her close-knit neighborhood.